top of page

LEGAL INFO & PRIVACY

TERMS & CONDITIONS

APPLICATION AND ENTIRE AGREEMENT

1.           These Terms and Conditions apply to the provision of the services (Services) by Square Property Services London Limited, a company registered in England and Wales under number 13912919, whose registered office is at 84 High Street, London, NW10 4SJ (we or us or Service Provider) to the person buying the Services (you or Customer).
2.           You are deemed to have accepted these Terms and Conditions from the date of any performance of the Services, and these Terms and Conditions together with our Quote (the Contract) are the entire agreement between us.
3.           You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. 


INTERPRETATION 

4.           A "business day" means any day other than a Saturday, Sunday or bank holiday in England and Wales.
5.           The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
6.           Words imparting the singular number shall include the plural and vice-versa.


SERVICES

7.           We warrant that we will use reasonable care and skill in our performance of the Services, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law, and we will notify you if this is necessary.
8.           We will use our reasonable endeavours to complete the performance of the Services within the time agreed (if relevant); however, time shall not be of the essence in the performance of our obligations.
9.           All these Terms and Conditions apply to the supply of Services only.
10.         A detailed description of our Services can be found in the Contract.

YOUR OBLIGATIONS

11.          You must obtain any permissions, consents, licences or otherwise that we need and must give us access to all relevant information, materials, properties, and any other matters we need to provide the Services.
12.          If you do not comply with clause 11, we can terminate the Services.
13.          We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).


FEES

14.          The fees (Fees) for the Services are on a time and materials basis, are set out in the Contract, and are reviewed annually in April.
15.          In addition to the Fees, we can recover from you

a.           reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, subsistence, and any associated expenses,

b.           the cost of services provided by third parties and required by us for the performance of the Services, and

c.           the cost of any materials required for the provision of the Services.

16.          You must pay us for any additional services provided by us in accordance with our then current, applicable rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.
17.           Any applicable VAT and other taxes or levies which are imposed or charged by any competent authority will be added.

CANCELLATION AND AMENDMENT

18.           We can withdraw, cancel, or amend our agreement if it has not been accepted by you, or if the Services have not started, within a period of 14 days from the date of the agreement, (unless the agreement has been withdrawn).
19.           If you want to amend any details of the Services, you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes, and additional costs will be included in the Fees and invoiced to you.
20.           If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party's control), we must make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.


PAYMENT

21.           We will invoice you for payment of the Fees at the start of each month for Services provided in the previous month.
22.           You must pay the Fees due within 10 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us explicitly stated on our invoice to you.
23.           Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 10% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.
24.           All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other to justify withholding payment of any such amount in whole or in part.
25.           If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future Services which have been ordered by, or otherwise arranged with you.
26.           Receipts for payment will be issued by us only at your request.
27.           All payments must be made in Pound Sterling unless otherwise agreed in writing between us, and must be made by the process of bank transfer. We do not accept cash payment or payment in crypto currencies. 

SUB-CONTRACTING AND ASSIGNMENT

28.           We can at any time assign, transfer, charge, subcontract, or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all our obligations to any third party.
29.           You must not, without our prior written consent, assign transfer, charge, subcontract, or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.

TERMINATION

30.           We can terminate the provision of the Services immediately if you:
                 a. commit a material breach of your obligations under these Terms and Conditions; or
                 b. fail to pay any amount due under the Contract on the due date for payment; or
                 c. are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
                 d. enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986: or any other scheme or arrangement is made with its creditors, or
                 e. convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed, or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

INTELLECTUAL PROPERTY

31.           Unless otherwise agreed in writing, we reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

LIABILITY AND INDEMNITY

32.           Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise: shall be limited as set out in this section.
33.           The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.
34.           We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions for
                 a.    any indirect, special, or consequential loss, damage, costs, or expenses or
                 b.    any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption, or other third-party claims, or
                 c.    any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control, or
                 d.    any losses caused directly or indirectly by any failure or your breach in relation to your obligations, or
                 e.    any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
35.           You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.
36.           Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

DATA PROTECTION

37.           When supplying the Services to the Customer, the Service Provider may gain access to and or acquire the ability to transfer, store or process personal data of the Customer.
38.           The parties agree that where such processing of personal data takes place, the Customer shall be the data controller and the Service Provider shall be the data processor as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.
39.           For the avoidance of doubt, 'Personal Data', 'Processing', 'Data Controller', Data Processor', and 'Data Subject' shall have the same meaning as in the GDPR.
40.           The Service Provider shall only process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these Terms and Conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the processing, and refrain from processing any Personal Data for its own or for any third party's purposes.
41.           The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents, sub-contractors, or advisors on a strict 'need-to-know’ basis and only under the same (or more extensive) conditions as set out in these Terms and Conditions or to the extent required by applicable legislation and/or regulations.
42.           The Service Provider shall implement and maintain technical and organisational security measures as are required to protect Personal Data processed by the Service Provider on behalf of the Customer.
43.           Further information about the Service Provider's approach to data protection are specified in its Privacy Policy which can be found on www.SquarePSL.com/legal.

CIRCUMSTANCES BEYOND A PARTY'S CONTROL

44.           Neither party is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either party may terminate or cancel the Services to be carried out under these Terms and Conditions.

COMMUNICATIONS

45.           All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
46.           Notices shall be deemed to have been duly given:
                 a.    when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
                 b.    when sent, if transmitted by email and a successful transmission report or return receipt is generated;
                 c.    on the fifth business day following mailing, if mailed by national ordinary mail; or
                 d.    on the tenth business day following mailing, if mailed by airmail.
47.           All notices under these Terms and Conditions must be addressed to the most recent address or email address notified to the other party.

NO WAIVER

48.           No delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.

SEVERANCE

49.           If one or more of these Terms and Conditions is found to be unlawful, invalid, or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

LAW AND JURISDICTION

50.           This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

PRIVACY POLICY

 

Our details 

Square Property Services London Limited 

Registered in England & Wales, Company Number: 13912919 

Registered Address: 84 High Street, London, NW10 4SJ

Trading Address: 6 Button Road, Grays, Essex, RM17 5HE

The type of personal information we currently collect and process 

The data we currently collect and process are your name, contact details, and payment details (where relevant). 

How we get the personal information 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

  • You filled in a contact form on our website 

  • You subscribed to our maintenance services 

  • You reported a problem with our site 

  • You contacted us, or one of our hub-contractors, by phone or email, requesting us to get in touch with you 

  • You visited our website. Details of your visits to our site include, but are not limited to, traffic data, location data, web-logs and other communication data. 

How we use your personal data 

We use the information that you have given us to: 

  • provide you with information or services that you request from us or which we feel may interest you 

  • carry out our obligations arising from any contracts between you and our hub-contractors 

  • process your payment details and provide administrative support services 

  • notify you about changes to our services 

If needed to provide you with our services, we may share this information with our hub-contractors. 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent. You can remove your consent at any time. You can do this by contacting info@SquarePSL.com 

  • We have a contractual obligation 

  • We need it to perform a task 

  • We have a legitimate interest 

How we store your personal information  

All personal data will be retained for 2 years. It will be deleted from our systems if there has been no enquiry, quote or order placed with us within this 2-year period, unless legal reasons prevent us from doing so. 

IP addresses and cookies 

We use session cookies which collect information for statistical data about our users’ browsing actions and patterns, but do not identify any individual. The legal basis for processing the following information is the proper administration of our website. 

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. 

We do not publish Google AdSense interest-based advertisements on our website. 

Your data protection rights under data protection law 

  • Your right of access - You have the right to ask us for copies of your personal information.  

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.  

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances 

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances 

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances 

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at info@SquarePSL.com if you wish to make a request or complaint. 

How to complain 

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: 0303 123 1113, ICO website: https://www.ico.org.uk

Privacy Policy
Anchor 1
Terms & Conditions
bottom of page